Many players assume a bonus code will top up any account they open, and they lose the code’s value by never entering it. What readers get wrong most often at this point is treating a free spins code and a deposit code as the same thing.
Promotion codes, free spins and what each one needs
Where do I put in the bonus code bitstarz gives out?
The code goes into the bonus field on the deposit screen, not into your profile settings. Open the cashier, choose your deposit amount, paste the code exactly as written, then finish the payment. Case and spacing matter, so copy it rather than retyping it from memory. Confirm the code was accepted before you close the window.
Does a free spins code work without making a deposit?
Sometimes yes, but only when the promotion is written as a no-deposit offer. Most free spins codes are tied to a deposit, so the spins appear after your payment is confirmed. Read which type you have before you spend the code. If the promotion says no deposit, you still need a funded account is not required, but the code must be entered first.
Why did my code show as invalid at checkout?
An invalid message usually comes from a typo, an expired code or a code meant for a different promotion. Check the characters first, especially letters that look like numbers. Next, confirm the offer is still open for new claims. If the code came from a message you saved earlier, an older copy may no longer work.
Can I stack two bonus codes on one deposit?
One code applies to one deposit, so stacking two on the same payment does not work. Pick the offer that suits how you plan to play, then enter that code alone. A second code can be used on a later deposit if that promotion is still open. Bitstarz bonus shows which offers are currently claimable, so match the code to the right deposit before you pay.
What happens to my free spins winnings after the spins run out?
Winnings from the spins land in your bonus balance, not your cash balance. They then fall under the conditions attached to that offer. You keep playing until you meet those conditions, then the money can move to withdrawable funds. Plan your session around that step instead of cashing out the moment the spins end.
Signing in, account details and staying secure
Why does the bitstarz login page keep sending me back?
A loop back to the sign-in form usually means the browser is blocking cookies or the session. Clear the cache, allow cookies for the site, then sign in again. Try the phone browser on mobile data if the same thing happens on a desktop. A password manager can also misfill the fields and cause the loop.
I forgot my password, what is the fastest route back in?
Use the forgotten password link on the sign-in screen and follow the message sent to your email. Open that link on the same device you will use to play. Set a new password you have not used elsewhere, then sign in straight away. If the email does not arrive, check the spam folder before trying again.
Can I use the same bonus code on my phone browser?
Yes, the phone browser works the same way as a desktop for codes and deposits. Rotate the screen if the cashier fields are hard to reach on a narrow display. Enter the code in the bonus field, not in the notes box. Confirm the payment screen shows the promotion before you tap to pay.
Why do I need to complete identity checks before withdrawing?
Identity checks are a condition of holding an account and come into play at withdrawal. Have a photo ID and proof of address ready in a clear image. Submit them early so the review is not waiting on you later. Until the check passes, winnings from a bonus stay on hold.
What should I do if my account gets locked?
A locked account is usually a security step, not a lost balance. Contact support from the email address registered on the account. Explain what you were doing when the lock appeared. Keep your documents handy, since unlocking may involve a fresh identity check.